service agreement
RedHaus Digital Co. provides digital services including but not limited to AI video creation. Scope of work is defined per project or retainer agreement.
1. services
2. Project scope & deliverables
All deliverables are based on the agreed brief. Any additional work outside the approved scope may require a revised quote or add-on fee.
3. payment & billing
Work begins once payment is received. All partnership services are billed monthly via Stripe. Subscriptions renew automatically every 30 days unless cancelled.
4. turnaround time
We aim for a 48-hour turnaround on standard edits (Monday–Friday). Delivery timelines are estimates and depend on: Project complexity, client response time, revision rounds and asset availability.
Upon final delivery, the Client owns the rights to the final exported videos. RedHaus Digital Co. reserves the right to use the final work in our portfolio or for marketing purposes unless a Non-Disclosure Agreement (NDA) is signed.
5. intellectual property
A "Revision" is a tweak to the existing edit (e.g., change music, fix caption, cut 2 seconds). A "Re-Edit" (e.g., "I want to use a totally different video file") is considered a new video request and will deduct from your video credits.
6. revisions vs re-edits
The Client is responsible for ensuring they have the rights to any footage, music, or likenesses provided to RedHaus Digital Co. for editing.
7. liability
No Refunds on Completed Work due to the custom, digital nature of our services, RedHaus Digital Co. does not offer refunds for any creative assets (videos, scripts, or strategies) once the creative process has begun. Monthly retainers can be cancelled at any time. To avoid being charged for the next billing cycle, cancellation requests must be received via email at least 3 business days before the renewal date. We do not offer pro-rated refunds for mid-month cancellations; your service will continue until the end of the current billing period. We stand behind our quality. If you are dissatisfied with a deliverable, we are committed to working with you through our standard revision process to correct the issue, provided the request aligns with the original creative brief.
8. REFUND & CANCELLATION POLICY
9.1 AI-First Methodology - RedHaus Digital Co. utilizes advanced generative AI tools to maximize creativity and efficiency. Client acknowledges that the Deliverables may contain AI-generated audio, visual, or textual elements.
9. AI-generated content notice
9.2 Quality & Limitations - While all outputs are human-reviewed and refined, Client accepts that AI technology is rapidly evolving and may produce minor variations, artifacts, or limitations inherent to the medium. These are not considered "defects" for refund purposes.
9.3 Platform Compliance - The Client is responsible for adhering to any third-party platform policies regarding the disclosure of AI content (e.g., using the "Altered Content" or "AI Label" features on YouTube, TikTok, or Instagram) when publishing the Deliverables.
10.1 General Limitations - To the maximum extent permitted by applicable law, RedHaus Digital Co. shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, or business reputation.
10. limitation of liability
10.2 Specific Exclusions - RedHaus Digital Co. creates content optimized for third-party platforms; however, we do not control these external environments. Therefore, we are explicitly not liable for:
Changes to third-party platform algorithms (e.g., Instagram, TikTok, YouTube) that affect visibility.
Technical failures, downtime, or bans caused by third-party platforms or tools.
Specific performance outcomes, including but not limited to view counts, engagement rates, or sales conversions.
10.3 Liability Cap - In no event shall RedHaus Digital Co.'s total liability for any claim arising out of these terms exceed the total amount paid by the Client to RedHaus Digital Co. in the one (1) month period preceding the event giving rise to the claim.